On-call alerting without the per-seat tax

Send Acked an alert. It pages whoever is on call, escalates when they do not answer, and keeps the timeline through resolution. Add the whole team without changing the bill.

Free for 1 schedule · Starter $9/mo · Team $49/mo · annual plans available

Get started See how it works
From alert to acknowledgement

A notification is not an answer

At 2:14 a.m., Datadog reports a spike in checkout errors. Acked takes it from there.

Acked

the paging path
  1. 2:14 Alert received from Datadog.
  2. 2:14 The primary responder is paged.
  3. 2:19 No acknowledgement. The backup is paged.
  4. 2:21 The backup acknowledges from the lock screen.
  5. 2:46 The alert is resolved and added to the timeline.

Your existing tools

the response
  1. Datadog Detects the error-rate spike.
  2. Grafana Shows connection pool exhaustion.
  3. Slack Keeps the responders together.
  4. GitHub Ships the rollback.
  5. Status page Carries the customer update.

Acked pages people. It does not replace your monitoring, chat, runbooks, or postmortems.

The Acked dashboard showing a critical alert mid-escalation, with a timeline of every event: alert received, on-call notified, notification sent, duplicates folded in, then escalated to the next step.
One timeline shows the alert, every notification and escalation, the acknowledgement, and the resolution.
How it fits

Keep your monitoring. Replace the pager

Datadog, Grafana, and Alertmanager keep detecting problems. Existing PagerDuty Events API v2 senders can switch by changing only their endpoint and routing key. Acked finds the on-call responder and keeps paging until somebody acknowledges the alert.

Your monitoring Detect the issue
Set thresholds
Keep dashboards
Send the alert
Acked
  1. Receives the alert
  2. Finds who is on call
  3. Sends push and email
  4. Pages the next person if needed
  5. Records the acknowledgement
  6. Records the resolution
Your response process Investigate
Coordinate
Fix the problem
Update customers
Learn from it
What Acked does

Schedules decide who gets paged. Escalation keeps the alert moving

Received

Ingest

Connect PagerDuty Events API v2, Datadog, Grafana, or Prometheus Alertmanager. Other tools can POST JSON. Repeated signals join the open alert instead of creating duplicates.

Routed

Schedules

Build rotations and escalation levels. Add an override when somebody swaps a shift or takes time off.

Notified

Delivery

Send notifications by iOS or Android push, email, and webhook. Team adds voice calls. Failed deliveries retry. Unanswered alerts advance to the next step.

Escalated

Escalation

Choose who gets paged and how long they have to answer. If the chain ends without an acknowledgement, it starts again.

Recorded

Audit trail

See when the alert arrived, who was paged, who acknowledged, every escalation, and when it was resolved.

Pricing

Four plans. No seat math

Unlimited users and alerts on every plan. Every tier also includes all standard integrations and social login. Voice is available on Team and Business, with usage billed separately.

Free

$0

Try Acked with one schedule

  • 1 schedule
  • 14-day history
  • All standard integrations
  • Unlimited users and alerts

Starter

$9 / month · $90 / year

For a few on-call rotations

  • 3 schedules
  • 90-day history
  • Everything in Free
  • Unlimited users and alerts

Team

$49 / month · $490 / year

Unlimited schedules, plus voice and support

  • Unlimited schedules
  • 1-year history
  • Voice paging*
  • Email support
  • Everything in Starter

Business

Contact us

Contracts, purchasing, and custom retention

  • Everything in Team
  • Custom retention
  • Procurement and contracts
  • Talk to us

* Voice calls are billed separately based on destination and duration. Users and alerts are never metered.

Get started

Set up your first service, schedule, and alert source.

Get started

Common questions

How is voice billed?

Voice is available on Team and Business. Calls are billed separately because the cost varies by destination and duration.

Will the price go up when I add people?

The same. Every tier includes unlimited users, so adding somebody to the rotation never changes the bill.

Can we run it beside our current pager?

Yes. Recreate one rotation and escalation path, connect an alert source, and send the same alerts to both systems while you compare them.

Do we have to replace our monitoring?

No. Keep your monitoring, dashboards, chat, runbooks, and incident process. Your monitoring sends alerts to Acked. Acked handles the schedule, paging, escalation, and response timeline.